Rescheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform
Completed
The scheduled maintenance has been completed.
Posted Nov 10, 2023 - 22:00 CST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 10, 2023 - 20:00 CST
Update
We will be undergoing scheduled maintenance during this time.
Posted Nov 10, 2023 - 19:11 CST
Update
We will be undergoing scheduled maintenance during this time.
Posted Nov 03, 2023 - 13:58 CDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Nov 03, 2023 - 13:50 CDT
Scheduled
Rescheduled Maintenance: General Infrastructure Improvements to Cloud Platform
Time frame: November 10 , 2023 8:00 PM to 10:00 PM CST
- Rescheduled from: November 10 , 2023 9:00 PM to 11:00 PM CST
Planned activity : We are performing regular software updates to our infrastructure services to ensure continued stability.
Reason for activity: Enhance critical infrastructure functionality to allow accelerated supportability and up-to-date reliability.
Functionality that will be impacted during the time frame:
- Existing Phone Calls: No impact to calls.
* Calls will not be dropped.
* Call controls with Tenfold application will not work during the maintenance window.
* Incorrect call status may be displayed in the Tenfold UI..
- Tenfold UI: Yes, impacted - Delays, lag in Tenfold application functionality.
- Tenfold Dashboard: Yes, impacted - Delays, lag in Dashboard functionality.
- Duration: Duration: Disruption for 2 hours on November 10 , 2023 8:00 PM to 10:00 PM CST.
Who is impacted: All Tenfold Customers using the platform during these activities. During this time users may experience some latency/Unable to load the dashboard in actions performed using the Tenfold application.
Data updates including Call Events and CRM events will be impacted.
Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.
Posted Oct 31, 2023 - 22:07 CDT
This scheduled maintenance affected: Tenfold Dashboard and Application Functionality (API, Dashboard, Chrome Extension), CRM Integrations (Bullhorn, Connectwise, Desk.com, HubSpot, Infor, Infusionsoft, Microsoft Dynamics, Microsoft Office 365, Netsuite, Oracle, Salesforce, ServiceNow, SugarCRM, Zendesk, SAP), Phone Integrations (Asterisk, 3cx, 8x8, Genesys, Fuze, Avaya, RingCentral, Skype for Business, SkySwitch, ActivePBX, Cisco PBX, ShoreTel Sky, ShoreTel, Nextiva, Netsapiens, Avaya Aura, Avaya Communication Manager, Dialpad, Evolve IP, Broadsoft), Tenfold Technical Support (Phone Support, Support Ticket Portal, Ticket Support), and Corporate Site (www.tenfold.com).