Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
All Systems Operational
Corporate Site (www.tenfold.com)   Operational
Chrome Extension   Operational
API   Operational
Dashboard   Operational
CRM Integrations Operational
Bullhorn   Operational
Connectwise   Operational
Desk.com   Operational
HubSpot   Operational
Infor   Operational
Infusionsoft   Operational
Microsoft Dynamics   Operational
Microsoft Office 365   Operational
Netsuite   Operational
Oracle   Operational
Salesforce   Operational
ServiceNow   Operational
SugarCRM   Operational
Zendesk   Operational
SAP   Operational
Phone Integrations Operational
Asterisk   Operational
3cx   Operational
8x8   Operational
Genesys   Operational
Fuze   Operational
Avaya   Operational
RingCentral   Operational
Skype for Business   Operational
SkySwitch   Operational
ActivePBX   Operational
Cisco PBX   Operational
ShoreTel Sky   Operational
ShoreTel   Operational
Nextiva   Operational
Netsapiens   Operational
Avaya Aura   Operational
Avaya Communication Manager   Operational
Dialpad   Operational
Evolve IP   Operational
Broadsoft   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
Past Incidents
Feb 26, 2018

No incidents reported today.

Feb 25, 2018

No incidents reported.

Feb 24, 2018

No incidents reported.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018
Completed - The scheduled maintenance has been completed.
Feb 17, 21:16 UTC
Scheduled - On the 17th of February, 2018 (Saturday,) Tenfold will perform a maintenance to improve high availability of it’s Broadsoft and Ring Central services between 16:00 hours and 18:00 hours (UTC). There is no expected service interruption during the time of update.

Please contact support if you experience any connection issues during this timeframe at:

e: support@tenfold.com p: 5127709100
Feb 14, 19:06 UTC
Feb 16, 2018
Resolved - All latency issues must be normalized now.
Feb 16, 00:13 UTC
Investigating - Tenfold Site Reliability team is investigating reports of intermittent, latent call reporting and UI deployment for a segment of our customers. Our team will be updating our status page as more information is made available.

If you have any questions feel free to reach out to our support team at: e: support@tenfold.com
Feb 15, 22:26 UTC
Feb 15, 2018
Resolved - Our third party realtime database has issued an all-clear at this time: https://status.firebase.google.com/incident/Realtime%20Database/18014

Should you have any additional questions, or are experiencing any issues with which the Tenfold team can lend assistance, feel free to reach out to: e: support@tenfold.com
Feb 15, 21:06 UTC
Investigating - The Tenfold third-party database that drives the real-time deployments of our Chrome Extension and OpenCTI UI is reporting latencies, with more information found here: https://status.firebase.google.com/incident/Realtime%20Database/18014

The Tenfold site reliability team will be updating our incident page as more information is made available.

If you any additional questions, or concerns, please feel free to reach out to our support team at: support@tenfold.com
Feb 15, 20:41 UTC
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Our site reliability team was alerted of an issue with Asterisk event producer that began at 9:23am CDT. After rebooting systems availability came back online two minutes following. At 9:33am CDT the team resolved the issue internally and a subsequent RCA will be generated to identify the issue and next steps to mitigate in the future.
Feb 13, 21:35 UTC
Feb 12, 2018

No incidents reported.