Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
Monitoring - Dear valued tenfold customer,

We wanted to update you on our preparation for business continuity as a result of the COVID-19 coronavirus. As the impact continues to spread across the globe, we want you to know that we are prepared. We are approaching our business continuity plan across two major areas:

1) Our product and keeping it up and operational for our customers
2) Our people and ensuring our ability to serve our customers.


Product and Infrastructure

As a born-in-the-cloud SaaS company, our infrastructure and cloud operations are secured and operate across multiple geographic zones and world-leading public cloud services to ensure our CTI services are not disrupted. We are vigilantly monitoring the utilization of our platform to ensure as usage ramps as contact centers take on more volume that our product maintains the responsiveness you expect and that we continue delivering our committed service levels.


Our People and Customer Service

Tenfold has a thorough Business Continuity Plan that takes advantage of global support resources to ensure that we will continue to operate 24x7x365 ensuring you can continue your sales and service operations with the support you need from tenfold. We are monitoring the spread of the virus and the impact on our employees, contractors, and partners. We are based in Austin, TX where the impact has been very low so far, but will enact work from home procedures as necessary where our employees are prepared to operate continuously to support you. We have also checked in with all of our critical support partners and reviewed their Business Continuity Plans to ensure our entire supply chain in providing services to our customers is ready to go. Should you have any questions or concerns please do not hesitate to contact us for more information.

If you're looking to increase the number of employees working remotely and handling customer conversations in light of your own business continuity plans tenfold can help. We are assisting many customers with ensuring their employees have the necessary connectivity between their phone systems and data to ensure your customers are well taken care of during any business changes to accommodate this outbreak. Please feel free to contact your Customer Success Manager or CustomerSuccess@Tenfold.com for more information.
Mar 12, 14:42 UTC
Corporate Site (www.tenfold.com) Operational
Tenfold Technical Support Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Support Ticket Portal Operational
90 days ago
100.0 % uptime
Today
Ticket Support Operational
90 days ago
100.0 % uptime
Today
Chrome Extension Operational
API Operational
Dashboard Operational
CRM Integrations Operational
Bullhorn Operational
Connectwise Operational
Desk.com Operational
HubSpot Operational
Infor Operational
Infusionsoft Operational
Microsoft Dynamics Operational
Microsoft Office 365 Operational
Netsuite Operational
Oracle Operational
Salesforce Operational
ServiceNow Operational
SugarCRM Operational
Zendesk Operational
SAP Operational
Phone Integrations Operational
Asterisk Operational
3cx Operational
8x8 Operational
Genesys Operational
Fuze Operational
Avaya Operational
RingCentral Operational
Skype for Business Operational
SkySwitch Operational
ActivePBX Operational
Cisco PBX Operational
ShoreTel Sky Operational
ShoreTel Operational
Nextiva Operational
Netsapiens Operational
Avaya Aura Operational
Avaya Communication Manager Operational
Dialpad Operational
Evolve IP Operational
Broadsoft Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Kafka VM OS upgrades
15 minute anticipated disruption (Kafka Rebalance) during the maintenance window (very likely between 10:00 PM and 11:00 PM Central)
Posted on Nov 26, 17:04 UTC
Tenfold will perform an upgrade to MongoDB infrastructure during this time. Anticipated downtime.
Posted on Nov 26, 17:16 UTC
Annual Production Disaster Recovery Test - No anticipated downtime
Posted on Nov 26, 17:17 UTC
API Uptime
Fetching
API Response Time - North America
Fetching
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.