Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Corporate Site (www.tenfold.com) Operational
Tenfold Technical Support Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Support Ticket Portal Operational
90 days ago
100.0 % uptime
Today
Ticket Support Operational
90 days ago
100.0 % uptime
Today
Chrome Extension Operational
API Operational
Dashboard Operational
CRM Integrations Operational
Bullhorn Operational
Connectwise Operational
Desk.com Operational
HubSpot Operational
Infor Operational
Infusionsoft Operational
Microsoft Dynamics Operational
Microsoft Office 365 Operational
Netsuite Operational
Oracle Operational
Salesforce Operational
ServiceNow Operational
SugarCRM Operational
Zendesk Operational
SAP Operational
Phone Integrations Operational
Asterisk Operational
3cx Operational
8x8 Operational
Genesys Operational
Fuze Operational
Avaya Operational
RingCentral Operational
Skype for Business Operational
SkySwitch Operational
ActivePBX Operational
Cisco PBX Operational
ShoreTel Sky Operational
ShoreTel Operational
Nextiva Operational
Netsapiens Operational
Avaya Aura Operational
Avaya Communication Manager Operational
Dialpad Operational
Evolve IP Operational
Broadsoft Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
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API Response Time - North America
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Past Incidents
Jun 2, 2023

No incidents reported today.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Planned Maintenance Notice: Migration from Docker nodes to Container node images
Completed - The scheduled maintenance has been completed.
May 26, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 16:01 CDT
Scheduled - Operations will perform the upgrades on clusters from Docker-based node image to Container-based node images.

Time frame: May 26, 2023 - 9:00 PM CT to 9:30 PM CT

Planned activity: Migration from Docker nodes to Container node images.

Reason for activity: The vendor will be discontinuing support of the current version solution, and Tenfold will need to perform this migration to remain in support with them. Additionally, this required upgrade has security and bug fixes included.

Functionality that will be impacted during the time frame:
- Existing Phone Calls: No impact
- Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness
- Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load.
- Disruption is 5 -10 minutes over a 30 minutes period

During this time some agents might experience disruption as described above and/or errors when using Tenfold. No data loss is expected as part of this activity.

Who is impacted: ALL Tenfold Customers

Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.
May 17, 01:00 CDT
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
Scheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform
Completed - The scheduled maintenance has been completed.
May 19, 21:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 CDT
Scheduled - On May 19, 2023 at 9:00p US Central (2:00am UTC May 20), Tenfold Cloud Operations team will conduct a scheduled maintenance to our cloud infrastructure.

What action is planned: We are performing regular software updates to our infrastructure services to ensure continued stability.

Reason for activity: Enhance critical infrastructure functionality to allow accelerated supportability and up-to-date reliability.

Functionality that will be impacted during the time frame: During a 15-minute time frame from the start of this activity, some agents might experience the following:
Existing Phone Calls: No impact
Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load
Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness

No data loss is expected as part of this activity.

Next expected updates: Due to the nature of the events, you will receive updates one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.
May 9, 18:32 CDT
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