Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
Monitoring - We have not received any reports of this issue any further, and we will continue to monitor, as a fix has been put in place. If no issues over the next 24 hours, we will resolve this incident.
Apr 8, 21:09 UTC
Identified - The issue has been identified and a fix has been implemented.

What does this mean?
You should now see an increase of calls able to be answered by Tenfold Support. Once we confirm consistent behavior, we will move this to a monitoring state.

Thank you for your patience with this issue, and we will continue to keep you updated as we progress towards a resolution. Again, if you do run into this issue, we ask that you please contact our Support Team via our Support Ticket Portal: support.tenfold.com - until the issue is resolved.

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Apr 6, 17:16 UTC
Investigating - Our 3rd party phone system has been experiencing an intermittent issue with successfully receiving phone calls. Our team is currently investigating and will provide updates as they are made available.

Your Experience:
In the meantime, reaching out to our Technical Support Team via phone will intermittently result in users being routed to a voice mailbox which we do not have configured, and request you enter an extension. This does not occur at all times, and neither should be occurring.

What to do:
The Tenfold Support Ticketing system is working without issue. Please contact our Support Team via our Support Ticket Portal: support.tenfold.com - until the issue is resolved.

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Apr 6, 03:52 UTC
Monitoring - Dear valued tenfold customer,

We wanted to update you on our preparation for business continuity as a result of the COVID-19 coronavirus. As the impact continues to spread across the globe, we want you to know that we are prepared. We are approaching our business continuity plan across two major areas:

1) Our product and keeping it up and operational for our customers
2) Our people and ensuring our ability to serve our customers.


Product and Infrastructure

As a born-in-the-cloud SaaS company, our infrastructure and cloud operations are secured and operate across multiple geographic zones and world-leading public cloud services to ensure our CTI services are not disrupted. We are vigilantly monitoring the utilization of our platform to ensure as usage ramps as contact centers take on more volume that our product maintains the responsiveness you expect and that we continue delivering our committed service levels.


Our People and Customer Service

Tenfold has a thorough Business Continuity Plan that takes advantage of global support resources to ensure that we will continue to operate 24x7x365 ensuring you can continue your sales and service operations with the support you need from tenfold. We are monitoring the spread of the virus and the impact on our employees, contractors, and partners. We are based in Austin, TX where the impact has been very low so far, but will enact work from home procedures as necessary where our employees are prepared to operate continuously to support you. We have also checked in with all of our critical support partners and reviewed their Business Continuity Plans to ensure our entire supply chain in providing services to our customers is ready to go. Should you have any questions or concerns please do not hesitate to contact us for more information.

If you're looking to increase the number of employees working remotely and handling customer conversations in light of your own business continuity plans tenfold can help. We are assisting many customers with ensuring their employees have the necessary connectivity between their phone systems and data to ensure your customers are well taken care of during any business changes to accommodate this outbreak. Please feel free to contact your Customer Success Manager or CustomerSuccess@Tenfold.com for more information.
Mar 12, 14:42 UTC
Corporate Site (www.tenfold.com) Operational
Tenfold Technical Support Operational
90 days ago
96.97 % uptime
Today
Phone Support Operational
90 days ago
90.93 % uptime
Today
Support Ticket Portal Operational
90 days ago
100.0 % uptime
Today
Ticket Support Operational
90 days ago
100.0 % uptime
Today
Chrome Extension Operational
API Operational
Dashboard Operational
CRM Integrations Operational
Bullhorn Operational
Connectwise Operational
Desk.com Operational
HubSpot Operational
Infor Operational
Infusionsoft Operational
Microsoft Dynamics Operational
Microsoft Office 365 Operational
Netsuite Operational
Oracle Operational
Salesforce Operational
ServiceNow Operational
SugarCRM Operational
Zendesk Operational
SAP Operational
Phone Integrations Operational
Asterisk Operational
3cx Operational
8x8 Operational
Genesys Operational
Fuze Operational
Avaya Operational
RingCentral Operational
Skype for Business Operational
SkySwitch Operational
ActivePBX Operational
Cisco PBX Operational
ShoreTel Sky Operational
ShoreTel Operational
Nextiva Operational
Netsapiens Operational
Avaya Aura Operational
Avaya Communication Manager Operational
Dialpad Operational
Evolve IP Operational
Broadsoft Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API Uptime
Fetching
API Response Time - North America
Fetching
Past Incidents
Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

Unresolved incident: Technical Phone Support Experiencing Intermittent Issues.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.