Welcome to the Tenfold status page. We'll provide status of our services and updates here.
Monitoring - Dear valued tenfold customer,

We wanted to update you on our preparation for business continuity as a result of the COVID-19 coronavirus. As the impact continues to spread across the globe, we want you to know that we are prepared. We are approaching our business continuity plan across two major areas:

1) Our product and keeping it up and operational for our customers
2) Our people and ensuring our ability to serve our customers.

Product and Infrastructure

As a born-in-the-cloud SaaS company, our infrastructure and cloud operations are secured and operate across multiple geographic zones and world-leading public cloud services to ensure our CTI services are not disrupted. We are vigilantly monitoring the utilization of our platform to ensure as usage ramps as contact centers take on more volume that our product maintains the responsiveness you expect and that we continue delivering our committed service levels.

Our People and Customer Service

Tenfold has a thorough Business Continuity Plan that takes advantage of global support resources to ensure that we will continue to operate 24x7x365 ensuring you can continue your sales and service operations with the support you need from tenfold. We are monitoring the spread of the virus and the impact on our employees, contractors, and partners. We are based in Austin, TX where the impact has been very low so far, but will enact work from home procedures as necessary where our employees are prepared to operate continuously to support you. We have also checked in with all of our critical support partners and reviewed their Business Continuity Plans to ensure our entire supply chain in providing services to our customers is ready to go. Should you have any questions or concerns please do not hesitate to contact us for more information.

If you're looking to increase the number of employees working remotely and handling customer conversations in light of your own business continuity plans tenfold can help. We are assisting many customers with ensuring their employees have the necessary connectivity between their phone systems and data to ensure your customers are well taken care of during any business changes to accommodate this outbreak. Please feel free to contact your Customer Success Manager or for more information.
Mar 12, 14:42 UTC
Corporate Site ( Operational
Chrome Extension Operational
API Operational
Dashboard Operational
CRM Integrations Operational
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Phone Integrations Operational
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Skype for Business Operational
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ShoreTel Operational
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Avaya Aura Operational
Avaya Communication Manager Operational
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Evolve IP Operational
Broadsoft Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
On Friday January 23, 2021, Tenfold Engineering will conduct a scheduled infrastructure maintenance. The anticipated duration of this maintenance will be 3 hours. As a function of this maintenance, Tenfold customers are not anticipated to have any disruption of Tenfold Services.
Posted on Jan 18, 17:44 UTC
API Uptime
API Response Time - North America
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - This incident has been resolved.
Jan 14, 07:43 UTC
Update - We are continuing to monitor for any further issues.
Jan 13, 19:40 UTC
Monitoring - Tenfold automated systems have detected an issue with Ring Central Customers ability to connect via OAUTH. Users may experience issues a loss of functionality to Tenfold services during this time.

Tenfold has identified a workaround to this issue and is contacting known impacted customers directly. If you leverage RingCentral services and are unable to access tenfold services, please conduct the following steps:

Visit the Tenfold Dashboard --> Click Company Settings --> Click Phone System --> Change Production user --> Reauthenticate via RingCentral Dashboard.

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Jan 13, 19:40 UTC
Jan 13, 2021
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021
Resolved - This incident has been resolved.
Jan 6, 14:16 UTC
Update - Tenfold engineering has completed the deployment to api production. Tenfold will continue to monitor this patch over the next 11 hours and will move to resolve this incident at the end of this time. No further updates are expected for this incident.
Jan 6, 03:26 UTC
Monitoring - Tenfold has successfully tested the patch candidate for this issue and is beginning deployment to our production environment. Tenfold engineers will continue to monitor this incident over the next 12 hours prior to moving into a resolved state.
Jan 6, 02:40 UTC
Identified - Tenfold automated monitoring systems have identified an elevated level of errors within our API infrastructure for RingCentral Customers leveraging OAuth connectivity. Affected users may experience an issue with completing click to dial requests.

Our team has identified the issue and is scheduled to patch the API at 9:00pm CST (3:00 am UTC).

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Jan 5, 18:08 UTC