All Systems Operational

Tenfold Dashboard and Application Functionality Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Dashboard Operational
90 days ago
99.95 % uptime
Today
Chrome Extension Operational
90 days ago
99.95 % uptime
Today
UI Operational
90 days ago
99.95 % uptime
Today
CRM Integrations Operational
Bullhorn Operational
Connectwise Operational
Desk.com Operational
HubSpot Operational
Infor Operational
Infusionsoft Operational
Microsoft Dynamics Operational
Microsoft Office 365 Operational
Netsuite Operational
Oracle Operational
Salesforce Operational
ServiceNow Operational
SugarCRM Operational
Zendesk Operational
SAP Operational
Phone Integrations Operational
Asterisk Operational
3cx Operational
8x8 Operational
Genesys Operational
Fuze Operational
Avaya Operational
RingCentral Operational
Skype for Business Operational
SkySwitch Operational
ActivePBX Operational
Cisco PBX Operational
ShoreTel Sky Operational
ShoreTel Operational
Nextiva Operational
Netsapiens Operational
Avaya Aura Operational
Avaya Communication Manager Operational
Dialpad Operational
Evolve IP Operational
Broadsoft Operational
Corporate Site (www.tenfold.com) Operational
Tenfold Technical Support Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Support Ticket Portal Operational
90 days ago
100.0 % uptime
Today
Ticket Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Subject: Planned Maintenance Notice: [v5.32.0 release and CCM Upgrade - EU] Apr 25, 2025 23:45 - Apr 26, 2025 00:45 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 13:57 CDT
Scheduled - Planned activity:
Planed Release of v5.32.0 to be available.
Along with the following backend upgrade to CCM.
To resolve the issue, we are upgrading the Call Control Module’s (CCM) Runtime library of the Tenfold Cloud Connect (TCC) service. This change improves stability and ensures continued support by upgrading to a more reliable framework.

Reason for activity:
This upgrade is critical to enhancing the reliability, performance, and supportability of the TCC service.
During this maintenance period, certain backend services will be updated to better align the platform with modern standards, improving system stability, and reducing the likelihood of disruptions in the future. This change is part of our broader commitment to delivering a resilient and scalable communication experience for all customers.

Functionality that will be impacted during the time frame:
While we are taking steps to ensure a smooth rollout, the following temporary impacts may occur during the upgrade window:

Brief service interruptions to TCC functionality, such as call control features or dashboard updates.
Session resets may require users to refresh their browser or re-authenticate.
Potential minor UI delays or missed call events: Users may temporarily experience delays in screen pops, call logging, or real-time updates in the Tenfold UI. In some cases, certain call events (e.g., call start, call end, or call transfer) may not be captured or displayed correctly if they occur during the transition window. These events may still be processed in the background or appear with a slight delay once services stabilize.

Who is impacted:
All customers using TCC (Tenfold Cloud Connect).
Next expected update: You will receive a reminder one hour prior to the start of the maintenance, an update at the start of the maintenance, and a final update upon completion.

Apr 18, 2025 - 10:49 CDT

Subject: Planned Maintenance Notice: [v5.32.0 release and CCM Upgrade - NA] Apr 27, 2025 23:45 - Apr 28, 2025 00:45 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 13:56 CDT
Scheduled - Planned activity:
Planed Release of v5.32.0 to be available.
Along with the following backend upgrade to CCM.
To resolve the issue, we are upgrading the Call Control Module’s (CCM) Runtime library of the Tenfold Cloud Connect (TCC) service. This change improves stability and ensures continued support by upgrading to a more reliable framework.

Reason for activity:
This upgrade is critical to enhancing the reliability, performance, and supportability of the TCC service.
During this maintenance period, certain backend services will be updated to better align the platform with modern standards, improving system stability, and reducing the likelihood of disruptions in the future. This change is part of our broader commitment to delivering a resilient and scalable communication experience for all customers.

Functionality that will be impacted during the time frame:
While we are taking steps to ensure a smooth rollout, the following temporary impacts may occur during the upgrade window:
Brief service interruptions to TCC functionality, such as call control features or dashboard updates.
Session resets may require users to refresh their browser or re-authenticate.
Potential minor UI delays or missed call events: Users may temporarily experience delays in screen pops, call logging, or real-time updates in the Tenfold UI. In some cases, certain call events (e.g., call start, call end, or call transfer) may not be captured or displayed correctly if they occur during the transition window. These events may still be processed in the background or appear with a slight delay once services stabilize.

Who is impacted:
All customers using TCC (Tenfold Cloud Connect).

Next expected update:
You will receive a reminder one hour prior to the start of the maintenance, an update at the start of the maintenance, and a final update upon completion.

Apr 18, 2025 - 12:36 CDT
API Uptime
Fetching
API Response Time - North America
Fetching
Apr 22, 2025

No incidents reported today.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.