Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
Monitoring - Dear valued tenfold customer,

We wanted to update you on our preparation for business continuity as a result of the COVID-19 coronavirus. As the impact continues to spread across the globe, we want you to know that we are prepared. We are approaching our business continuity plan across two major areas:

1) Our product and keeping it up and operational for our customers
2) Our people and ensuring our ability to serve our customers.


Product and Infrastructure

As a born-in-the-cloud SaaS company, our infrastructure and cloud operations are secured and operate across multiple geographic zones and world-leading public cloud services to ensure our CTI services are not disrupted. We are vigilantly monitoring the utilization of our platform to ensure as usage ramps as contact centers take on more volume that our product maintains the responsiveness you expect and that we continue delivering our committed service levels.


Our People and Customer Service

Tenfold has a thorough Business Continuity Plan that takes advantage of global support resources to ensure that we will continue to operate 24x7x365 ensuring you can continue your sales and service operations with the support you need from tenfold. We are monitoring the spread of the virus and the impact on our employees, contractors, and partners. We are based in Austin, TX where the impact has been very low so far, but will enact work from home procedures as necessary where our employees are prepared to operate continuously to support you. We have also checked in with all of our critical support partners and reviewed their Business Continuity Plans to ensure our entire supply chain in providing services to our customers is ready to go. Should you have any questions or concerns please do not hesitate to contact us for more information.

If you're looking to increase the number of employees working remotely and handling customer conversations in light of your own business continuity plans tenfold can help. We are assisting many customers with ensuring their employees have the necessary connectivity between their phone systems and data to ensure your customers are well taken care of during any business changes to accommodate this outbreak. Please feel free to contact your Customer Success Manager or CustomerSuccess@Tenfold.com for more information.
Mar 12, 14:42 UTC
Corporate Site (www.tenfold.com) Operational
Chrome Extension Operational
API Operational
Dashboard Operational
CRM Integrations Operational
Bullhorn Operational
Connectwise Operational
Desk.com Operational
HubSpot Operational
Infor Operational
Infusionsoft Operational
Microsoft Dynamics Operational
Microsoft Office 365 Operational
Netsuite Operational
Oracle Operational
Salesforce Operational
ServiceNow Operational
SugarCRM Operational
Zendesk Operational
SAP Operational
Phone Integrations Operational
Asterisk Operational
3cx Operational
8x8 Operational
Genesys Operational
Fuze Operational
Avaya Operational
RingCentral Operational
Skype for Business Operational
SkySwitch Operational
ActivePBX Operational
Cisco PBX Operational
ShoreTel Sky Operational
ShoreTel Operational
Nextiva Operational
Netsapiens Operational
Avaya Aura Operational
Avaya Communication Manager Operational
Dialpad Operational
Evolve IP Operational
Broadsoft Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Postmortem - Read details
Jul 2, 17:50 UTC
Resolved - This incident has been resolved.
Jul 1, 23:00 UTC
Update - We are continuing to investigate this issue.
Jul 1, 19:31 UTC
Update - We are continuing to investigate this issue.
Jul 1, 19:30 UTC
Investigating - Tenfold automated monitoring systems have identified an elevated level of errors with our API. Users may experience intermittent latency in the application or dashboard. Our team is currently investigating and will provide updates as they are made available.
Jul 1, 19:18 UTC
Jun 30, 2020
Resolved - This incident has been resolved.
Jun 30, 10:14 UTC
Monitoring - Tenfold has confirmed that all customers should be functional at this point. We will be monitoring for the rest of the day
Jun 29, 19:54 UTC
Update - Tenfold Services continue to remain unstable. As a result, your tenfold services may become temporarily unreachable while we work to establish connectivity.
Jun 29, 19:20 UTC
Identified - .
Jun 29, 18:41 UTC
Monitoring - Google GCP infrastructure has recovered. Tenfold system is becoming operational again and is processing events normally.

Tenfold engineering will continue to insure that the infrastructure is working throughout the day.
Jun 29, 18:24 UTC
Identified - Tenfold personnel continue to be in contact with Google as they resolve their network issues
Jun 29, 16:46 UTC
Update - Tenfold continues to investigate and will continue to update this page.

At this time, the incident seems to be related to a network outage in Google's GCP infrastructure in the East region.

Please see this site for information directly from Google: https://status.cloud.google.com/
Jun 29, 15:55 UTC
Investigating - Tenfold is currently experiencing service disruption. We are currently investigating and will provide more information as it comes to hand.
Jun 29, 15:14 UTC
Jun 29, 2020
Jun 28, 2020

No incidents reported.