Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
All Systems Operational
Corporate Site (www.tenfold.com)   Operational
Chrome Extension   Operational
API   Operational
Dashboard   Operational
CRM Integrations Operational
Bullhorn   Operational
Connectwise   Operational
Desk.com   Operational
HubSpot   Operational
Infor   Operational
Infusionsoft   Operational
Microsoft Dynamics   Operational
Microsoft Office 365   Operational
Netsuite   Operational
Oracle   Operational
Salesforce   Operational
ServiceNow   Operational
SugarCRM   Operational
Zendesk   Operational
SAP   Operational
Phone Integrations Operational
Asterisk   Operational
3cx   Operational
8x8   Operational
Genesys   Operational
Fuze   Operational
Avaya   Operational
RingCentral   Operational
Skype for Business   Operational
SkySwitch   Operational
ActivePBX   Operational
Cisco PBX   Operational
ShoreTel Sky   Operational
ShoreTel   Operational
Nextiva   Operational
Netsapiens   Operational
Avaya Aura   Operational
Avaya Communication Manager   Operational
Dialpad   Operational
Evolve IP   Operational
Broadsoft   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018
Completed - The scheduled maintenance has been completed.
Jun 18, 15:46 UTC
Scheduled - Salesforce is beginning upgrade of customers to their new Summer '18 release. The new Salesforce updates include URL formatting changes within Lightning Classic and Lightning Console that directly impact the Tenfold OpenCTI / Embedded Application. To ensure functionality of the Tenfold Embedded UI/OpenCTI is maintained when using Lightning Classic or Lightning Console, users are encouraged to upgrade to the new 3.10 build of Tenfold.

Detailed installation instructions can be found in our knowledge base here: https://www.tenfold.com/support-center/admins-managers/getting-started/installing-embedded-ui-opencti

Should you have any questions about the Tenfold OpenCTI update, or installation questions, feel free to reach out to our team:

e: support@tenfold.com
Jun 8, 03:23 UTC
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018
Resolved - This incident has been resolved.
Jun 13, 15:26 UTC
Monitoring - Following the implementation of a change relating to the Click to Dial feature with Cloud Connect implementations, the team has observed systems normalizing and issues related to Click to Dial should be resolved at this time. Our team is continuing to monitor the solution and will provide an update as more information is made available.

e: support@tenfold.com
Jun 13, 14:37 UTC
Investigating - Our automated systems have alerted the Tenfold site reliability team of elevated error rates with the Click to Dial feature. Issue is localized to integrations leveraging an on-premise solution via Cloud Connect. Our team will be updating the Tenfold status page as more information becomes available.

For any inquiries, feel free to reach out to our team:

e: support@tenfold.com
Jun 13, 13:52 UTC
Jun 12, 2018
Resolved - Following the reversion of changes to the Tenfold UI, error rates have normalized and there will not be any additional issues experienced with the UI updating with new calls.

If you have any additional questions, or are experiencing any issues, please feel free to reach out to our support team:

e: support@tenfold.com
Jun 12, 17:18 UTC
Monitoring - Our automated systems have alerted the Tenfold site reliability team of elevated error rates within the application UI. Our team has reverted changes and systems are normalizing, but the Tenfold team is closely monitoring.

Please feel free to reach out to our support team with any questions:

e: support@tenfold.com
Jun 12, 15:49 UTC
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.