Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
Monitoring - Dear valued tenfold customer,

We wanted to update you on our preparation for business continuity as a result of the COVID-19 coronavirus. As the impact continues to spread across the globe, we want you to know that we are prepared. We are approaching our business continuity plan across two major areas:

1) Our product and keeping it up and operational for our customers
2) Our people and ensuring our ability to serve our customers.


Product and Infrastructure

As a born-in-the-cloud SaaS company, our infrastructure and cloud operations are secured and operate across multiple geographic zones and world-leading public cloud services to ensure our CTI services are not disrupted. We are vigilantly monitoring the utilization of our platform to ensure as usage ramps as contact centers take on more volume that our product maintains the responsiveness you expect and that we continue delivering our committed service levels.


Our People and Customer Service

Tenfold has a thorough Business Continuity Plan that takes advantage of global support resources to ensure that we will continue to operate 24x7x365 ensuring you can continue your sales and service operations with the support you need from tenfold. We are monitoring the spread of the virus and the impact on our employees, contractors, and partners. We are based in Austin, TX where the impact has been very low so far, but will enact work from home procedures as necessary where our employees are prepared to operate continuously to support you. We have also checked in with all of our critical support partners and reviewed their Business Continuity Plans to ensure our entire supply chain in providing services to our customers is ready to go. Should you have any questions or concerns please do not hesitate to contact us for more information.

If you're looking to increase the number of employees working remotely and handling customer conversations in light of your own business continuity plans tenfold can help. We are assisting many customers with ensuring their employees have the necessary connectivity between their phone systems and data to ensure your customers are well taken care of during any business changes to accommodate this outbreak. Please feel free to contact your Customer Success Manager or CustomerSuccess@Tenfold.com for more information.
Mar 12, 14:42 UTC
Corporate Site (www.tenfold.com) Operational
Chrome Extension Operational
API Operational
Dashboard Operational
CRM Integrations Operational
Bullhorn Operational
Connectwise Operational
Desk.com Operational
HubSpot Operational
Infor Operational
Infusionsoft Operational
Microsoft Dynamics Operational
Microsoft Office 365 Operational
Netsuite Operational
Oracle Operational
Salesforce Operational
ServiceNow Operational
SugarCRM Operational
Zendesk Operational
SAP Operational
Phone Integrations Operational
Asterisk Operational
3cx Operational
8x8 Operational
Genesys Operational
Fuze Operational
Avaya Operational
RingCentral Operational
Skype for Business Operational
SkySwitch Operational
ActivePBX Operational
Cisco PBX Operational
ShoreTel Sky Operational
ShoreTel Operational
Nextiva Operational
Netsapiens Operational
Avaya Aura Operational
Avaya Communication Manager Operational
Dialpad Operational
Evolve IP Operational
Broadsoft Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday December 12, 2020, Tenfold Engineering will conduct a scheduled infrastructure maintenance. The anticipated duration of this maintenance will be 2 hours. As a function of this maintenance, Tenfold customers leveraging the following products/services may experience a brief disruption in services.
• Engage-Voice
• Broadsoft
• Nice inContact
• Voicelink
Posted on Nov 20, 21:34 UTC
API Uptime
Fetching
API Response Time - North America
Fetching
Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.