Status
Welcome to the Tenfold status page. We'll provide status of our services and updates here.
Monitoring - Dear valued tenfold customer,

We wanted to update you on our preparation for business continuity as a result of the COVID-19 coronavirus. As the impact continues to spread across the globe, we want you to know that we are prepared. We are approaching our business continuity plan across two major areas:

1) Our product and keeping it up and operational for our customers
2) Our people and ensuring our ability to serve our customers.


Product and Infrastructure

As a born-in-the-cloud SaaS company, our infrastructure and cloud operations are secured and operate across multiple geographic zones and world-leading public cloud services to ensure our CTI services are not disrupted. We are vigilantly monitoring the utilization of our platform to ensure as usage ramps as contact centers take on more volume that our product maintains the responsiveness you expect and that we continue delivering our committed service levels.


Our People and Customer Service

Tenfold has a thorough Business Continuity Plan that takes advantage of global support resources to ensure that we will continue to operate 24x7x365 ensuring you can continue your sales and service operations with the support you need from tenfold. We are monitoring the spread of the virus and the impact on our employees, contractors, and partners. We are based in Austin, TX where the impact has been very low so far, but will enact work from home procedures as necessary where our employees are prepared to operate continuously to support you. We have also checked in with all of our critical support partners and reviewed their Business Continuity Plans to ensure our entire supply chain in providing services to our customers is ready to go. Should you have any questions or concerns please do not hesitate to contact us for more information.

If you're looking to increase the number of employees working remotely and handling customer conversations in light of your own business continuity plans tenfold can help. We are assisting many customers with ensuring their employees have the necessary connectivity between their phone systems and data to ensure your customers are well taken care of during any business changes to accommodate this outbreak. Please feel free to contact your Customer Success Manager or CustomerSuccess@Tenfold.com for more information.
Mar 12, 14:42 UTC
Corporate Site (www.tenfold.com) Operational
Chrome Extension Operational
API Operational
Dashboard Operational
CRM Integrations Operational
Bullhorn Operational
Connectwise Operational
Desk.com Operational
HubSpot Operational
Infor Operational
Infusionsoft Operational
Microsoft Dynamics Operational
Microsoft Office 365 Operational
Netsuite Operational
Oracle Operational
Salesforce Operational
ServiceNow Operational
SugarCRM Operational
Zendesk Operational
SAP Operational
Phone Integrations Operational
Asterisk Operational
3cx Operational
8x8 Operational
Genesys Operational
Fuze Operational
Avaya Operational
RingCentral Operational
Skype for Business Operational
SkySwitch Operational
ActivePBX Operational
Cisco PBX Operational
ShoreTel Sky Operational
ShoreTel Operational
Nextiva Operational
Netsapiens Operational
Avaya Aura Operational
Avaya Communication Manager Operational
Dialpad Operational
Evolve IP Operational
Broadsoft Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Friday March 5, 2021 AT 9:30 pm Central Timezone, Tenfold Engineering will conduct a scheduled infrastructure maintenance. The anticipated duration of this maintenance will be 3 hours. As a function of this maintenance, Tenfold customers are not anticipated to have any disruption of Tenfold Services.
Posted on Mar 4, 21:37 UTC
API Uptime
Fetching
API Response Time - North America
Fetching
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - Tenfold engineers have not observed a reoccurrence of this event within the last 24 hours. After conducting a root cause analysis, it has been confirmed that our 3rd party cloud provider had an outage which impacted our real time database during this incident. We will work with our 3rd party provider to explore opportunities to better understand this event improvements.
Feb 25, 22:15 UTC
Monitoring - As of 11:58 pm CT, API errors have decreased and remain within acceptable range. Tenfold users should expect services to stabilize and return to fully functional state. At this time, engineering has moved towards monitoring the event throughout the remainder of the day and will update this incident with further details as they become known.
Feb 24, 18:22 UTC
Investigating - Tenfold automated systems have detected elevated errors with our API connection. Users may experience issues of intermittent or persistent loss of functionality to Tenfold services.

Our team is currently investigating, and we will be providing more information as it is made available.

Feel free to subscribe for the most up-to-date notifications here: How to Subscribe
Feb 24, 17:57 UTC
Feb 24, 2021
Resolved - We'd like to thank all of our Customers, Partners, and Vendors for having patience with our teams, as we navigated through what proved to be an extremely difficult week for members of our Tenfold Team (Family) located in Texas.

With all of the boil notices now being cleared and power restored in a majority if not all areas, we are now resolving this status page. Please continue to be patient with our teams as we catch-up on last week's events. Nevertheless, if you are not getting the support you need, please reach out to the leader directly as noted in the previous update.

--Tenfold Executive Leadership Team
Feb 24, 15:57 UTC
Monitoring - Dear Tenfold valued customer,

As a Texas company, we are experiencing a significant Winter Storm Warning, which has triggered the Texas state governing energy body to conserve power as the state's power grid strains from single-digit and below 0 temperatures and significant snow. Thus, we have employees experiencing rolling power outages, water shortages, and degraded mobile cell service.

Powered by a global service organization Tenfold has you covered, so rest assured all Tenfold systems and resources are currently active and our Technical Support team is available to assist as well. We just want to call your attention that we are assisting our employees in need and thus your normal routes of communication may not be available for the next few days. So if you are in need of anything please use our normal paths to connect with support as follows:

General (non-urgent) Support: Create a ticket at support.tenfold.com and we will get back to you in a timely fashion.

Urgent Support: To ensure you get anything and everything you need if your need is urgent and you would like to get in touch with a member of a given team, we have the following direct numbers for you to reach out to Tenfold leadership:::

Account Management (Sales, Licenses, Prospects) - Dan Sincavage: +1 (978) 944-2096
Billing and Finance (Billing Payment info) -Jeff Cotten: +1 (512) 545-3942
Customer Success (Existing Customers) - Josue Rodriguez: +1 (210) 274-4235
Support Escalations (Technical Support) - Jathan Désir: +1 (512) 334-6963
Executive Leadership (If none of the above available) - Sean Pinegar: +1 (402) 690-3344

--Tenfold Executive Leadership Team
Feb 15, 16:10 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.