tag:status.tenfold.com,2005:/historyTenfold Status - Incident History2024-03-18T21:29:32-05:00Tenfoldtag:status.tenfold.com,2005:Incident/200345852024-02-20T21:09:59-06:002024-02-20T21:09:59-06:00Unscheduled Maintenance Notice: Tenfold Cloud maintenance operations -Possible unresponsiveness<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>21:09</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:56</var> CST</small><br><strong>Scheduled</strong> - On Feb 20, 2024 from 9:05 PM CT - 9:15 PM CT, a Tenfold Cloud maintenance operation will be performed. The following impacts are expected:<br /><br />- Existing Phone Calls: No impact<br />- Call Controls may be impacted (On-Prem PBX only).<br />- Tenfold UI: Call Control non responsiveness<br /><br />Scope of impacted services: Most customers would only experience small disruption. Call state will remain accurate. No Data loss is expected during the maintenance operation.</p>tag:status.tenfold.com,2005:Incident/199451222024-02-16T23:15:07-06:002024-02-16T23:15:07-06:00General Infrastructure Improvements to Cloud Platform<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>23:15</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>23:03</var> CST</small><br><strong>Scheduled</strong> - Scheduled Maintenance: General Infrastructure Improvements to Cloud Platform<br /><br />Time frame: February 16, 2024 9:00 PM to 12:00 AM CST <br /> <br />Planned activity: We are performing an upgrade as part of regular software updates to our infrastructure services to ensure continued stability.<br /><br />Reason for activity: Enhance critical infrastructure functionality to allow accelerated supportability and up-to-date reliability.<br /><br />Functionality that will be impacted during the time frame: <br />* Existing Phone Calls: No impact to calls.<br />- Calls will NOT be dropped.<br />- Call controls with Tenfold application will not work during the maintenance window.<br />- Incorrect call status may be displayed in the Tenfold UI..<br />* Tenfold UI: Yes, impacted - Delays, lag in Tenfold application functionality.<br />* Tenfold Dashboard: Yes, impacted - Delays, lag in Dashboard functionality.<br />* Duration: Disruption for 3 hours on February 16, 2024 9:00 PM to 12:00 AM CST<br /> <br />* Who is impacted: All Tenfold Customers using the platform during these activities. During this time users may experience some latency/inability to load the dashboard in actions performed using the Tenfold application. Data updates including Call Events and CRM events will be impacted. <br /><br />* Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.</p>tag:status.tenfold.com,2005:Incident/198304302024-01-27T21:48:14-06:002024-01-27T21:48:14-06:00Unscheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:48</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:47</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:03</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:53</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:52</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:35</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:34</var> CST</small><br><strong>Scheduled</strong> - On January 27, 2024 at 9:00pm US Central, Tenfold Cloud Operations team will conduct an unscheduled maintenance to our cloud infrastructure. This maintenance will be making configuration updates to our infrastructure services to ensure continued stability. During this 60 minute maintenance, some latency when loading the dashboard and with actions performed using the Tenfold application. Data updates including Call Events and CRM events will be impacted. The duration of this impact is not expected to exceed 60 minutes.<br /><br />Due to the nature of the events, you will receive updates via the status page 60 minutes before the maintenance starts, at the start of the maintenance, and once more at the completion.</p>tag:status.tenfold.com,2005:Incident/198084542024-01-23T11:55:47-06:002024-01-23T11:55:47-06:00Data Processing Delays - App and Reporting Tools Affected<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:55</var> CST</small><br><strong>Resolved</strong> - At 11:47 AM CT, our engineers confirmed full system recovery. We apologize for the inconvenience. If you are still experiencing issues, please reach out to our Voice Channel Customer Care team.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:37</var> CST</small><br><strong>Monitoring</strong> - At 9:59 AM CT, the Tenfold engineering team was notified of latency in our data processing infrastructure which is causing delays in the reporting tools as well as in the use of the Tenfold application. <br />At 10:40 AM CT, the system recovery was initiated by the Tenfold Engineering team.<br />At 11:05 AM CT, the system began to recover, however there was some unexpected recovery delays. No data has been lost and the system should be normalizing shortly.</p>tag:status.tenfold.com,2005:Incident/197458312024-01-17T21:42:59-06:002024-01-17T21:42:59-06:00UnScheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>21:42</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>21:04</var> CST</small><br><strong>Update</strong> - Maintenance is currently in progress. Updates will be provided as needed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>21:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:40</var> CST</small><br><strong>Scheduled</strong> - On January 17, 2022 at 9:00pm US Central, Tenfold Cloud Operations team will conduct a unscheduled maintenance to our cloud infrastructure. This maintenance will be making configuration updates to our infrastructure services to ensure continued stability. During this 45 minute maintenance, Tenfold's platform may not process inbound/outbound call events that are sent to Tenfold's cloud. The duration of this impact is not expected to exceed 45 minutes.</p>tag:status.tenfold.com,2005:Incident/197388472024-01-17T09:34:21-06:002024-01-18T17:06:50-06:00Tenfold is experiencing a service interruption<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:34</var> CST</small><br><strong>Resolved</strong> - Access to Tenfold Agent and Tenfold Dashboard has been restored. We apologize for the inconvenience. If you still experience issues, please reach out to our Voice Channel Customer Care Team.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:22</var> CST</small><br><strong>Monitoring</strong> - We are now showing that users can log in to Tenfold. Users may still experience some latency as we continue work on implementing our fix. We thank you for your patience.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:29</var> CST</small><br><strong>Investigating</strong> - We are experiencing access issues with Tenfold Agent and Tenfold Dashboard. Our engineering teams are involved and their investigation is ongoing.</p>tag:status.tenfold.com,2005:Incident/197304082024-01-16T17:09:11-06:002024-01-18T17:07:10-06:00Tenfold is experiencing a service disruption<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:09</var> CST</small><br><strong>Resolved</strong> - Access to Tenfold Agent and Tenfold Dashboard has now been restored.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:58</var> CST</small><br><strong>Monitoring</strong> - Our engineering team has identified the cause of the outage and is working to mitigate it. We are now experiencing latency. We are continuing to monitor and will send another update once the issue is resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:52</var> CST</small><br><strong>Investigating</strong> - We are experiencing access issues with Tenfold Agent and Tenfold Dashboard. Our engineering teams are involved and their investigation is ongoing.</p>tag:status.tenfold.com,2005:Incident/197280672024-01-16T14:22:43-06:002024-01-18T17:08:18-06:00Tenfold experiencing service disruption<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:22</var> CST</small><br><strong>Resolved</strong> - We are now showing a full system recovery. We apologize for any inconvenience this has caused. If you still experience an issue, please reach out to our Voice Channel Customer Care team.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:14</var> CST</small><br><strong>Update</strong> - Our engineering teams took corrective actions to resolve the observed latency. Currently, we are seeing improvements. We are continuing to monitor the health of our systems.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:58</var> CST</small><br><strong>Update</strong> - Access to the Tenfold Agent and Tenfold Dashboard has been restored, but we are still seeing latency which we are working to mitigate.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:56</var> CST</small><br><strong>Update</strong> - We are continuing to monitor. Mitigation measures have been initiated.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>12:53</var> CST</small><br><strong>Investigating</strong> - We are currently investigating the issue. Access to the Tenfold Agent and Tenfold Dashboard is impacted.</p>tag:status.tenfold.com,2005:Incident/196814812024-01-11T16:07:55-06:002024-01-18T17:12:56-06:00Degraded performance issue.<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:07</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:10</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:41</var> CST</small><br><strong>Investigating</strong> - We are currently investigating reported performance issues.</p>tag:status.tenfold.com,2005:Incident/196590112024-01-09T17:15:08-06:002024-01-18T17:08:50-06:00Operational delay for some customers.<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:15</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:32</var> CST</small><br><strong>Monitoring</strong> - A mitigation has been applied and services are return to normal operation. We are closely monitoring performance of all services.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:24</var> CST</small><br><strong>Update</strong> - The investigation continues with our Engineering teams.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:25</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:54</var> CST</small><br><strong>Investigating</strong> - We are currently investigating reported operational delay for some customers.</p>tag:status.tenfold.com,2005:Incident/196565592024-01-09T14:19:26-06:002024-01-18T17:09:08-06:00Tenfold Dashboard - Analytics Data<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:19</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved and all Analytics information should be displayed as expected.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:41</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented, and we do see that all the Analytics data since yesterday's incident has been restored. <br /><br />Please let us know if you see any issues with Analytics data by contacting your Voice Channel Customer Care team.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:59</var> CST</small><br><strong>Identified</strong> - The issue has been identified and partially resolved with Dashboard Analytics data starting from 9 AM EST. You should be able to see this data in your Analytics Dashboards. <br /><br />Our Engineering team continues to work on repopulating Analytics data from the end of the outage ~9 PM EST yesterday, January 8th, and we will keep you updated once that data is available once again. Thank you for your continued patience during this very unique situation.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>07:01</var> CST</small><br><strong>Investigating</strong> - The Tenfold site reliability team is investigating the issue of Dashboard Analytics data not being visible since the resolution of yesterday's incident (https://status.tenfold.com/incidents/3qwdcqsjzrqn). Users will not see any Tenfold Dashboard Analytics call data before or following yesterday's incident at this time. The team is currently investigating the cause of the behavior, and more information will be provided as it is made available.<br /><br />Note that the Dashboard is accessible, and this is only impacting the visibility of phone call data. We have confirmed that we do see the data being delivered and tracked in our database.<br /><br />Feel free to subscribe for the most up-to-date notifications here: <a href="https://docs.tenfold.com/en/subscribe-to-the-tenfold-status-page.html">How to Subscribe</a></p>tag:status.tenfold.com,2005:Incident/196501272024-01-08T20:02:07-06:002024-01-18T17:09:28-06:00Tenfold Platform service issue<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:02</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>19:12</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>19:01</var> CST</small><br><strong>Monitoring</strong> - The most recent mitigation step has proven successful. Service restoration is in progress. We are monitoring all services.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:09</var> CST</small><br><strong>Update</strong> - Initial restoration attempts were not successful. We have engaged external service providers to continue to work toward restoration.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:02</var> CST</small><br><strong>Update</strong> - Initial restoration attempts were not successful. We have engaged external service providers to continue to work toward restoration.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>15:47</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:54</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the Tenfold Platform. You may not be able access the Tenfold Dashboard or Tenfold app. We are actively investigating the issue with high priority and will provide updates as they become available.</p>tag:status.tenfold.com,2005:Incident/189853062023-11-10T22:00:08-06:002023-11-10T22:23:40-06:00Rescheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>22:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>20:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>19:11</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:50</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>22:07</var> CDT</small><br><strong>Scheduled</strong> - Rescheduled Maintenance: General Infrastructure Improvements to Cloud Platform<br /><br />Time frame: November 10 , 2023 8:00 PM to 10:00 PM CST<br /> - Rescheduled from: November 10 , 2023 9:00 PM to 11:00 PM CST<br /><br />Planned activity : We are performing regular software updates to our infrastructure services to ensure continued stability.<br /><br />Reason for activity: Enhance critical infrastructure functionality to allow accelerated supportability and up-to-date reliability.<br /><br />Functionality that will be impacted during the time frame: <br />- Existing Phone Calls: No impact to calls.<br /> * Calls will not be dropped.<br /> * Call controls with Tenfold application will not work during the maintenance window.<br /> * Incorrect call status may be displayed in the Tenfold UI..<br />- Tenfold UI: Yes, impacted - Delays, lag in Tenfold application functionality.<br />- Tenfold Dashboard: Yes, impacted - Delays, lag in Dashboard functionality.<br />- Duration: Duration: Disruption for 2 hours on November 10 , 2023 8:00 PM to 10:00 PM CST.<br /><br />Who is impacted: All Tenfold Customers using the platform during these activities. During this time users may experience some latency/Unable to load the dashboard in actions performed using the Tenfold application. <br />Data updates including Call Events and CRM events will be impacted. <br /><br />Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.</p>tag:status.tenfold.com,2005:Incident/178952022023-07-29T00:00:43-05:002023-07-29T00:00:43-05:00Planned Maintenance Notice: Deletion of old versions of Kubernetes node pools in Production<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>21:45</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:40</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>20:36</var> CDT</small><br><strong>Scheduled</strong> - Operations will perform the deletion of node pool on Production GKE clusters<br /><br />Time frame: July 28,2023 9:00 PM CT to 10:00 PM CT<br /><br />Planned activity: Deletion of old versions of Kubernetes node pools in Production<br /><br />Reason for activity: We have Docker Image for old Node Pool. As we Migration from Docker nodes to Container node images there is no use of old Node pool.<br /><br />Functionality that will be impacted during the time frame: <br />- Existing Phone Calls: No impact<br />- Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness<br />- Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load.<br />- Disruption is 5-10 minutes over a 30 minutes period - for deletion of old node pool.<br /><br />During this time some agents might experience disruption as described above and/or errors when using Tenfold. No data loss is expected as part of this activity.<br /><br />Who is impacted: ALL Tenfold Customers<br /><br />Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.</p>tag:status.tenfold.com,2005:Incident/176692562023-06-24T00:01:45-05:002023-06-24T00:01:45-05:00Unscheduled Maintenance Notice: Tenfold Cloud maintenance operations -Possible unresponsiveness<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>00:01</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>20:16</var> CDT</small><br><strong>Scheduled</strong> - On June 23, 2023 from 9 PM CDT - 11 PM CDT, a Tenfold Cloud maintenance operation will be performed. The following impacts are expected:<br /><br />- Existing Phone Calls: No impact<br />- Tenfold UI: Yes impacted - Delays, lag and unresponsiveness<br />- Tenfold Dashboard: Yes impacted - Unresponsive or data not populating.<br /><br />Scope of impacted services: Most customers would only experience small disruption. Call state will remain accurate. No Data loss is expected during the maintenance operation.</p>tag:status.tenfold.com,2005:Incident/172744302023-05-26T21:30:12-05:002023-06-05T11:47:36-05:00Planned Maintenance Notice: Migration from Docker nodes to Container node images<p><small>May <var data-var='date'>26</var>, <var data-var='time'>21:30</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>21:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>01:00</var> CDT</small><br><strong>Scheduled</strong> - Operations will perform the upgrades on clusters from Docker-based node image to Container-based node images.<br /><br />Time frame: May 26, 2023 - 9:00 PM CT to 9:30 PM CT<br /><br />Planned activity: Migration from Docker nodes to Container node images.<br /><br />Reason for activity: The vendor will be discontinuing support of the current version solution, and Tenfold will need to perform this migration to remain in support with them. Additionally, this required upgrade has security and bug fixes included. <br /><br />Functionality that will be impacted during the time frame: <br />- Existing Phone Calls: No impact<br />- Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness<br />- Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load.<br />- Disruption is 5 -10 minutes over a 30 minutes period<br /><br />During this time some agents might experience disruption as described above and/or errors when using Tenfold. No data loss is expected as part of this activity.<br /><br />Who is impacted: ALL Tenfold Customers<br /><br />Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.</p>tag:status.tenfold.com,2005:Incident/172005222023-05-19T21:15:18-05:002023-05-19T21:15:18-05:00Scheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform<p><small>May <var data-var='date'>19</var>, <var data-var='time'>21:15</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:32</var> CDT</small><br><strong>Scheduled</strong> - On May 19, 2023 at 9:00p US Central (2:00am UTC May 20), Tenfold Cloud Operations team will conduct a scheduled maintenance to our cloud infrastructure. <br /><br />What action is planned: We are performing regular software updates to our infrastructure services to ensure continued stability.<br /><br />Reason for activity: Enhance critical infrastructure functionality to allow accelerated supportability and up-to-date reliability.<br /><br />Functionality that will be impacted during the time frame: During a 15-minute time frame from the start of this activity, some agents might experience the following:<br />Existing Phone Calls: No impact<br />Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load<br />Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness<br /><br />No data loss is expected as part of this activity.<br /><br />Next expected updates: Due to the nature of the events, you will receive updates one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.</p>tag:status.tenfold.com,2005:Incident/112786582022-10-28T22:00:25-05:002022-10-28T22:00:25-05:00Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:45</var> CDT</small><br><strong>Scheduled</strong> - On October 28, 2022 at 9:00p US Central (2:00am UTC October 29), Tenfold Cloud Operations team will conduct a scheduled maintenance to our cloud infrastructure. During this time some agents might experience disruption and/or errors when using Tenfold. No data loss is expected as part of this activity.</p>tag:status.tenfold.com,2005:Incident/101270152022-07-15T23:00:26-05:002022-07-15T23:00:26-05:00Scheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:56</var> CDT</small><br><strong>Scheduled</strong> - On July 15, 2022 at 9:00p US Central (2:00am UTC July 16), Tenfold Cloud Operations team will conduct a scheduled maintenance to our cloud infrastructure. During this time some agents might experience disruption and/or errors when using Tenfold. No data loss is expected as part of this activity.</p>tag:status.tenfold.com,2005:Incident/96612412022-04-15T00:00:23-05:002022-04-15T00:00:23-05:00Scheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>14:57</var> CDT</small><br><strong>Scheduled</strong> - On April 14, 2022 at 11:00p US Central (4:00am UTC April 15), Tenfold Cloud Operations team will conduct a scheduled maintenance to our cloud infrastructure. This maintenance will include components of our Cloud Connect Monitor (CCM) and our Redis infrastructure. During this one hour maintenance, Tenfold's platform may not process inbound/outbound call events that are sent to Tenfold's cloud. The duration of this impact is not expected to exceed 60 minutes.</p>tag:status.tenfold.com,2005:Incident/97137542022-04-05T22:30:23-05:002022-04-05T22:30:23-05:00Non Disruptive Scheduled Maintenance – Wednesday April 6, 2022 – 2:00 AM UTC (9:00 PM CT 4/5/22)<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>22:30</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.tenfold.com,2005:Incident/96704562022-04-01T23:00:23-05:002022-04-01T23:00:23-05:00Non Disruptive Scheduled Maintenance – Saturday April 2, 2022 – 3:00 AM UTC (9:00 PM CT 4/1/22)<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>22:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>15:40</var> CDT</small><br><strong>Scheduled</strong> - Tenfold Engineering will conduct a scheduled infrastructure maintenance. As a function of this maintenance, Tenfold customers are not anticipated to have any disruption of Tenfold Services.</p>tag:status.tenfold.com,2005:Incident/92225172022-02-05T02:00:30-06:002022-02-05T02:00:30-06:00Disruptive Scheduled Maintenance – Saturday February 5, 2022 – 5:00 AM UTC (11:00 PM CT 2/4/22)<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:57</var> CST</small><br><strong>Scheduled</strong> - Tenfold will be performing a maintenance on its cloud platform. During this time, it is expected that there will be a momentary latency event for some customers. This event is not expected to last more than a 15 minutes during this maintenance period. This maintenance will provide increased infrastructure resiliency within our cloud platform.</p>tag:status.tenfold.com,2005:Incident/86973602022-01-29T01:00:30-06:002022-01-29T01:00:30-06:00Non - Disruptive Scheduled Maintenance – Saturday January 29, 2022 – 3:00 AM UTC (9:00 PM CT 1/28/22)<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>01:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>11:17</var> CST</small><br><strong>Scheduled</strong> - Annual Production Disaster Recovery Test - No anticipated downtime</p>tag:status.tenfold.com,2005:Incident/86973532022-01-15T01:00:29-06:002022-01-15T01:00:29-06:00Disruptive Scheduled Maintenance – Saturday January 15, 2022 – 3:00 AM UTC (9:00 PM CT 1/14/22)<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>01:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>11:16</var> CST</small><br><strong>Scheduled</strong> - Tenfold will perform an upgrade to MongoDB infrastructure during this time. Anticipated downtime.</p>