Scheduled Disruptive Maintenance - General Infrastructure Improvements to Cloud Platform
The scheduled maintenance has been completed.
Posted May 19, 2023 - 21:15 CDT
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 19, 2023 - 21:00 CDT
On May 19, 2023 at 9:00p US Central (2:00am UTC May 20), Tenfold Cloud Operations team will conduct a scheduled maintenance to our cloud infrastructure.
What action is planned: We are performing regular software updates to our infrastructure services to ensure continued stability.
Reason for activity: Enhance critical infrastructure functionality to allow accelerated supportability and up-to-date reliability.
Functionality that will be impacted during the time frame: During a 15-minute time frame from the start of this activity, some agents might experience the following:
Existing Phone Calls: No impact
Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load
Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness
No data loss is expected as part of this activity.
Next expected updates: Due to the nature of the events, you will receive updates one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.
Posted May 09, 2023 - 18:32 CDT
This scheduled maintenance affected: CRM Integrations (Bullhorn, Connectwise, Desk.com, HubSpot, Infor, Infusionsoft, Microsoft Dynamics, Microsoft Office 365, Netsuite, Oracle, Salesforce, ServiceNow, SugarCRM, Zendesk, SAP), Phone Integrations (Asterisk, 3cx, 8x8, Genesys, Fuze, Avaya, RingCentral, Skype for Business, SkySwitch, ActivePBX, Cisco PBX, ShoreTel Sky, ShoreTel, Nextiva, Netsapiens, Avaya Aura, Avaya Communication Manager, Dialpad, Evolve IP, Broadsoft), and Chrome Extension, API, Dashboard.