Planned Maintenance Notice: Deletion of old versions of Kubernetes node pools in Production
Completed
The scheduled maintenance has been completed.
Posted Jul 29, 2023 - 00:00 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 28, 2023 - 21:45 CDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Jul 26, 2023 - 14:40 CDT
Scheduled
Operations will perform the deletion of node pool on Production GKE clusters
Time frame: July 28,2023 9:00 PM CT to 10:00 PM CT
Planned activity: Deletion of old versions of Kubernetes node pools in Production
Reason for activity: We have Docker Image for old Node Pool. As we Migration from Docker nodes to Container node images there is no use of old Node pool.
Functionality that will be impacted during the time frame:
- Existing Phone Calls: No impact
- Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness
- Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load.
- Disruption is 5-10 minutes over a 30 minutes period - for deletion of old node pool.
During this time some agents might experience disruption as described above and/or errors when using Tenfold. No data loss is expected as part of this activity.
Who is impacted: ALL Tenfold Customers
Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.
Posted Jul 18, 2023 - 20:36 CDT
This scheduled maintenance affected: Tenfold Dashboard and Application Functionality (API, Dashboard, Chrome Extension), CRM Integrations (Bullhorn, Connectwise, Desk.com, HubSpot, Infor, Infusionsoft, Microsoft Dynamics, Microsoft Office 365, Netsuite, Oracle, Salesforce, ServiceNow, SugarCRM, Zendesk, SAP), Phone Integrations (Asterisk, 3cx, 8x8, Genesys, Fuze, Avaya, RingCentral, Skype for Business, SkySwitch, ActivePBX, Cisco PBX, ShoreTel Sky, ShoreTel, Nextiva, Netsapiens, Avaya Aura, Avaya Communication Manager, Dialpad, Evolve IP, Broadsoft), Tenfold Technical Support (Phone Support, Support Ticket Portal, Ticket Support), and Corporate Site (www.tenfold.com).