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Planned Maintenance Notice: Migration from Docker nodes to Container node images
Scheduled Maintenance Report for Tenfold
The scheduled maintenance has been completed.
Posted May 26, 2023 - 16:30 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 26, 2023 - 16:01 CDT
Operations will perform the upgrades on clusters from Docker-based node image to Container-based node images.

Time frame: May 26, 2023 - 9:00 PM CT to 9:30 PM CT

Planned activity: Migration from Docker nodes to Container node images.

Reason for activity: The vendor will be discontinuing support of the current version solution, and Tenfold will need to perform this migration to remain in support with them. Additionally, this required upgrade has security and bug fixes included.

Functionality that will be impacted during the time frame:
- Existing Phone Calls: No impact
- Tenfold UI: Yes, impacted - Delays, lag, and unresponsiveness
- Tenfold Dashboard: Yes, impacted - Non-responsive. Will not load.
- Disruption is 5 -10 minutes over a 30 minutes period

During this time some agents might experience disruption as described above and/or errors when using Tenfold. No data loss is expected as part of this activity.

Who is impacted: ALL Tenfold Customers

Next expected update: Due to the nature of the events, you will receive updates via the status page one hour before the maintenance starts, at the start of the maintenance, and once more at the completion.
Posted May 17, 2023 - 01:00 CDT
This scheduled maintenance affected: CRM Integrations (Bullhorn, Connectwise,, HubSpot, Infor, Infusionsoft, Microsoft Dynamics, Microsoft Office 365, Netsuite, Oracle, Salesforce, ServiceNow, SugarCRM, Zendesk, SAP), Phone Integrations (Asterisk, 3cx, 8x8, Genesys, Fuze, Avaya, RingCentral, Skype for Business, SkySwitch, ActivePBX, Cisco PBX, ShoreTel Sky, ShoreTel, Nextiva, Netsapiens, Avaya Aura, Avaya Communication Manager, Dialpad, Evolve IP, Broadsoft), and Chrome Extension, API, Dashboard.