Latency on call events

Incident Report for Tenfold

Resolved

This incident has been resolved

Posted Jun 22, 2020 - 18:20 CDT

Monitoring

This incident may have impacted customers between 14:00 Jun22, 2020 (UTC) and 15:15PM Jun22, 2020 (UTC). A fix has been put in place and customers should no longer be experiencing the issue.

We continue to monitor the incident.

Posted Jun 22, 2020 - 11:39 CDT

Investigating

We are currently investigating an incident with our cloud infrastructure. Some customers may be experiencing some latency with call events in the Tenfold app.

We will continue to update as more information comes to hand.

Posted Jun 22, 2020 - 10:36 CDT

This incident affected: Tenfold Dashboard and Application Functionality (API, Chrome Extension) and Phone Integrations (Asterisk, 3cx, 8x8, Genesys, Fuze, Avaya, RingCentral, Skype for Business, SkySwitch, ActivePBX, Cisco PBX, ShoreTel Sky, ShoreTel, Nextiva, Netsapiens, Avaya Aura, Avaya Communication Manager, Dialpad, Evolve IP, Broadsoft).