[Scheduled] CPU Upgrade for Asterisk / Cloud Connect / 8x8 Producers

Scheduled Maintenance Report for Tenfold

Completed

The scheduled maintenance has been completed.

Posted Mar 24, 2018 - 02:00 CDT

Update

Scheduled maintenance is currently in progress and has been extended until 7:00AM UTC. We will provide updates as necessary.

Posted Mar 23, 2018 - 23:59 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 23, 2018 - 22:00 CDT

Scheduled

On Saturday, March 24th from 3:00 AM UTC to 5 AM UTC Tenfold Site Reliability team will be upgrading services for Asterisk / Cloud Connect / 8x8 event producers. The upgrade is being conducted to improve scaleability of our platform for customers leveraging these integration types. The scheduled maintenance is expected to make services unavailable for customers leveraging Asterisk, Cloud Connect, and 8x8 for upwards of 20 minutes. Customers leveraging a secondary connection point (Local Asterisk Connector, Cloud Connect Client) will experience zero downtime.

Information on the Asterisk Local Connector: https://www.tenfold.com/support-center/asterisk-binary/
Information on the Tenfold Cloud Connect Client: https://www.tenfold.com/support-center/cloud-connect-client-install/

Should you have any questions regarding the upgrade, please feel free to reach out to our support team at:

e: support@tenfold.com

Posted Mar 21, 2018 - 12:45 CDT

This scheduled maintenance affected: Phone Integrations (Asterisk, 3cx, 8x8, Avaya, Skype for Business, Cisco PBX, ShoreTel, Avaya Aura, Avaya Communication Manager).