Incident: SSO Authentication Issues on Chrome v146

Incident Report for Tenfold

Investigating

Status: Investigating
Severity: Partial Outage

Initial Description
We are currently investigating reports that users are unable to log in to the Tenfold Chrome Extension or Dashboard via Single Sign-On (SSO) after updating to Google Chrome v146.0.7680.7x.

Affected users may experience infinite login loops, "Session Expired" messages immediately after authenticating, or a blank screen within the SSO pop-up window.


Recommended Workarounds:
While our engineering team works on a permanent fix, please try the following steps to restore access:

Incognito Mode: Attempt to log in using an Incognito window. If this works, clearing your browser cache and cookies for "All Time" may resolve the issue in your standard profile.

Third-Party Cookie Settings: Ensure that [*.]tenfold.com is explicitly added to your "Allowed to use third-party cookies" list in chrome://settings/cookies.

Alternative Browser: Use Microsoft Edge or Safari as a temporary workaround, as these browsers have not yet enforced the same storage partitioning restrictions.

Rollback (Admins only): Enterprise admins may consider pinning Chrome to v145 via Google Admin Policy until the compatibility patch is released.
Posted Mar 18, 2026 - 11:30 CDT