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API - Elevated API Errors for Ring Central customers leveraging OAuth
Incident Report for Tenfold
Resolved
This incident has been resolved.
Posted Jan 06, 2021 - 14:16 UTC
Update
Tenfold engineering has completed the deployment to api production. Tenfold will continue to monitor this patch over the next 11 hours and will move to resolve this incident at the end of this time. No further updates are expected for this incident.
Posted Jan 06, 2021 - 03:26 UTC
Monitoring
Tenfold has successfully tested the patch candidate for this issue and is beginning deployment to our production environment. Tenfold engineers will continue to monitor this incident over the next 12 hours prior to moving into a resolved state.
Posted Jan 06, 2021 - 02:40 UTC
Identified
Tenfold automated monitoring systems have identified an elevated level of errors within our API infrastructure for RingCentral Customers leveraging OAuth connectivity. Affected users may experience an issue with completing click to dial requests.

Our team has identified the issue and is scheduled to patch the API at 9:00pm CST (3:00 am UTC).

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Posted Jan 05, 2021 - 18:08 UTC
This incident affected: API and Phone Integrations (RingCentral).