Following the changes implemented by Tenfold DevOps, data processing times have normalized and issues with call logging and related functionality is resolved at this time. There is no expected data loss for the impacted period.
If you have any additional questions, or are experiencing any issues, please feel free to reach out to our support team:
Tenfold DevOps has implemented a fix and are monitoring for results. More details regarding the incident will be posted here when available.
Posted Feb 27, 2019 - 09:06 CST
Investigating
Tenfold automated monitoring systems have identified data processing latency in our event processing infrastructure. Our team is currently investigating and will provide updates as they are made available, as well as scope of impact.
Posted Feb 27, 2019 - 08:27 CST
This incident affected: Phone Integrations (Asterisk, 3cx, 8x8, Genesys, Fuze, Avaya, RingCentral, Skype for Business, SkySwitch, ActivePBX, Cisco PBX, ShoreTel Sky, ShoreTel, Netsapiens, Avaya Aura, Avaya Communication Manager, Dialpad).