At this time, there have been no additional issues observed since the fix was implemented. Please reach out to your Customer Success Manager at CustomerSuccess@tenfold.com should you have any additional questions.
Posted Sep 02, 2020 - 18:04 CDT
Monitoring
Tenfold automated monitoring systems have identified an elevated level of errors within our event processing infrastructure. Users may experience latency or inability to access Tenfold services. Our team has identified the issue and applied a fix to restore services. At this time our team is performing final checkouts and will continue to monitor the system for stability.
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Posted Sep 02, 2020 - 15:24 CDT
This incident affected: Phone Integrations (Asterisk, 3cx, Avaya, Cisco PBX, ShoreTel Sky, ShoreTel, Avaya Aura, Avaya Communication Manager).