Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 02, 2025 - 00:00 CST
Scheduled
Scheduled Date and Time: January 2, 2025, at 12:00 AM CT
Summary: Tenfold will be updating its SSL certificate for Single Sign-On (SSO) functionality on the scheduled date and time. If your organization uses Tenfold’s SSO integration and your Identity Provider requires access to Tenfold’s public encryption key, you may encounter an issue logging in via SSO after this update. To avoid any disruptions, please ensure the updated public encryption key is applied to your SSO Identity Provider.
Who is Affected? This update applies only to customers who use SSO to authenticate with Tenfold and whose Identity Provider validates SAML request signatures. If your Identity Provider does not validate SAML signatures, no action is needed.
Steps to Update Your SSO Configuration: Await confirmation that the maintenance has successfully been completed. Log in to the Tenfold Dashboard at: https://dashboard.tenfold.com/features#!#sso. Download the metadata file: Click the download button to save the Tenfold Metadata.xml file. Update your Identity Provider with the new certificate: If your Identity Provider supports metadata upload: Upload the XML file and save the configuration. If manual entry is required: Open the downloaded XML file, locate the public key, and paste it into the appropriate field in your Identity Provider's settings. Note: Each Identity Provider may differ in configuration steps. Please consult your Identity Provider’s documentation or involve your admin team for assistance.
Key Notes This update is only necessary if your Identity Provider validates SAML signatures. While Tenfold’s SSO functionality is highly stable, configurations may vary. We recommend monitoring your SSO functionality after the update.
Need Assistance? If you encounter any issues or have questions, please reach out to Tenfold support: Phone: +1-512-770-9100 Knowledge Center: Create a support case through our Knowledge Center.
For detailed instructions, refer to our step-by-step guide: Support Documentation Link. Thank you for your attention to this important update.