Tenfold Unplanned Security Update - v5.30.1 Release

Scheduled Maintenance Report for Tenfold

Completed

The scheduled maintenance has been completed.
Posted Mar 27, 2025 - 02:30 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 27, 2025 - 02:00 CDT

Scheduled

Summary:
Tenfold will implement an Unplanned security update in our v5.30.1 release on the scheduled date and time that will affect Single Sign-On (SSO) functionality. If your organization uses Tenfold’s SSO integration and your Identity Provider relies on Tenfold’s public encryption key, we’ll update this on the backend so that there is no impact on your current functionality.

Who is Affected?
This update applies only to customers who use SSO to authenticate with Tenfold and whose Identity Provider is not validating SAML request signatures.

Steps to Update Your SSO Configuration:
If you experience any issues after the maintenance, update your SSO configuration using the step-by-step instructions in this guide: https://community.liveperson.com/kb/articles/1446-single-sign-on-sso-tenfold-ssl-certificate-update.

Key Notes
This update is only necessary if your Identity Provider is not validating SAML signatures.
While Tenfold’s SSO functionality is highly stable, configurations may vary. We recommend monitoring your SSO functionality after the update.

Need Assistance?
If you encounter any issues or have questions, please reach out to Tenfold Customer Care:
Phone: +1-512-770-9100
Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support

Thank you for your attention to this important update.
Posted Mar 26, 2025 - 22:20 CDT
This scheduled maintenance affected: Tenfold Dashboard and Application Functionality (API, Dashboard, Chrome Extension, UI).