Planned activity:
Planed Release of v5.33.0 to be available.
Along with the following backend upgrade to CCM.
To resolve the issue, we are upgrading the Call Control Module’s (CCM) Runtime library of the Tenfold Cloud Connect (TCC) service. This change improves stability and ensures continued support by upgrading to a more reliable framework.
Reason for activity:
This upgrade is critical to enhancing the reliability, performance, and supportability of the TCC service.
During this maintenance period, certain backend services will be updated to better align the platform with modern standards, improving system stability, and reducing the likelihood of disruptions in the future. This change is part of our broader commitment to delivering a resilient and scalable communication experience for all customers.
Functionality that will be impacted during the time frame:
While we are taking steps to ensure a smooth rollout, the following temporary impacts may occur during the upgrade window:
Brief service interruptions to TCC functionality, such as call control features or dashboard updates.
Session resets may require users to refresh their browser or re-authenticate.
Potential minor UI delays or missed call events: Users may temporarily experience delays in screen pops, call logging, or real-time updates in the Tenfold UI. In some cases, certain call events (e.g., call start, call end, or call transfer) may not be captured or displayed correctly if they occur during the transition window. These events may still be processed in the background or appear with a slight delay once services stabilize.
Who is impacted:
All customers using TCC (Tenfold Cloud Connect).
Next expected update:
You will receive a reminder one hour prior to the start of the maintenance, an update at the start of the maintenance, and a final update upon completion.
Posted on
May 16, 2025 - 13:50 CDT
Planned activity:
Planed Release of v5.33.0 to be available.
Along with the following backend upgrade to CCM.
To resolve the issue, we are upgrading the Call Control Module’s (CCM) Runtime library of the Tenfold Cloud Connect (TCC) service. This change improves stability and ensures continued support by upgrading to a more reliable framework.
Reason for activity:
This upgrade is critical to enhancing the reliability, performance, and supportability of the TCC service.
During this maintenance period, certain backend services will be updated to better align the platform with modern standards, improving system stability, and reducing the likelihood of disruptions in the future. This change is part of our broader commitment to delivering a resilient and scalable communication experience for all customers.
Functionality that will be impacted during the time frame:
While we are taking steps to ensure a smooth rollout, the following temporary impacts may occur during the upgrade window:
Brief service interruptions to TCC functionality, such as call control features or dashboard updates.
Session resets may require users to refresh their browser or re-authenticate.
Potential minor UI delays or missed call events: Users may temporarily experience delays in screen pops, call logging, or real-time updates in the Tenfold UI. In some cases, certain call events (e.g., call start, call end, or call transfer) may not be captured or displayed correctly if they occur during the transition window. These events may still be processed in the background or appear with a slight delay once services stabilize.
Who is impacted:
All customers using TCC (Tenfold Cloud Connect).
Next expected update:
You will receive a reminder one hour prior to the start of the maintenance, an update at the start of the maintenance, and a final update upon completion.
Posted on
May 16, 2025 - 13:51 CDT