Engineers have resolved the current issues and will continue to monitor the situation to prevent further impact.
Posted Jul 08, 2019 - 23:39 CDT
Investigating
The Tenfold team is still investigating the issue, and although we are observing the behavior less frequently, the team is continuing to work towards resolution.
For any inquiries please feel free to reach out to our support team at:
Tenfold site reliability team has enacted a change and systems are normalizing. The team will continue to monitor performance until an all-clear is issued.
It has been brought to our attention that a few of our Localized phone integrations are reporting an issue where Click To Dial is working, but calls are not populating on the Tenfold UI or in the Analytics page. Operations engineers are engaged currently to address the issue and determine the cause.
Posted Jul 08, 2019 - 15:21 CDT
This incident affected: Tenfold Dashboard and Application Functionality (API, Dashboard, Chrome Extension) and Phone Integrations (Avaya, Skype for Business, Avaya Aura, Avaya Communication Manager, Broadsoft).