Issue has been reported as resolved by affected users in lieu of the fix released by our engineers. Further investigation is expected by engineers, but this issue is gone.
Posted Jul 24, 2018 - 06:23 CDT
Update
Call logging is reported to have recovered by engineers. Confirming with reports on hand to validate as well. Leaving in monitor state for validation.
Posted Jul 24, 2018 - 05:53 CDT
Monitoring
We currently have a fix in place for this issue and are transitioning into a monitoring state.
Posted Jul 24, 2018 - 05:46 CDT
Investigating
We have alerted engineers on PagerDuty and Leadership. We are now just trying to confirm window of data lag or if there is a quick fix. Previous related outages were short lived and amendable, but awaiting Engineering leadership to confirm root cause and expectations.
Posted Jul 24, 2018 - 04:51 CDT
This incident affected: Tenfold Dashboard and Application Functionality (Dashboard, Chrome Extension).