We are continuing to monitor for any further issues.
Posted Jan 13, 2021 - 13:40 CST
Monitoring
Tenfold automated systems have detected an issue with Ring Central Customers ability to connect via OAUTH. Users may experience issues a loss of functionality to Tenfold services during this time.
Tenfold has identified a workaround to this issue and is contacting known impacted customers directly. If you leverage RingCentral services and are unable to access tenfold services, please conduct the following steps:
Visit the Tenfold Dashboard --> Click Company Settings --> Click Phone System --> Change Production user --> Reauthenticate via RingCentral Dashboard.
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Posted Jan 13, 2021 - 13:40 CST
This incident affected: Tenfold Dashboard and Application Functionality (API) and Phone Integrations (RingCentral).