Tenfold observed increases in API latency due to caching within the database, which was an artifact of the earlier outage with Google. Tenfold monitoring successfully alerted our operations team who able to implement new infrastructure improvements to alleviate the caching. Tenfold end users may have experienced brief periods of latency. There was not data loss as a result of this event.
Posted Jul 02, 2020 - 12:50 CDT
Resolved
This incident has been resolved.
Posted Jul 01, 2020 - 18:00 CDT
Update
We are continuing to investigate this issue.
Posted Jul 01, 2020 - 14:31 CDT
Update
We are continuing to investigate this issue.
Posted Jul 01, 2020 - 14:30 CDT
Investigating
Tenfold automated monitoring systems have identified an elevated level of errors with our API. Users may experience intermittent latency in the application or dashboard. Our team is currently investigating and will provide updates as they are made available.
Posted Jul 01, 2020 - 14:18 CDT
This incident affected: Tenfold Dashboard and Application Functionality (API, Dashboard).