Production Database Upgrade
The scheduled database upgrade has been successfully completed and validated.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
On Saturday, June 15th from 02:00 PM UTC to 04:00 PM UTC Tenfold Site Reliability team will be upgrading our production database clusters. The scheduled maintenance is not expected to lead to event data loss, but the Tenfold team advises that during the maintenance window there will be expected delays with realtime functionality of the platform, and other features, during the upgrade.
Should you have any questions regarding the upgrade, please feel free to reach out to our support team at:
This scheduled maintenance affected: Phone Integrations (Asterisk, 3cx, 8x8, Genesys, Fuze, Avaya, RingCentral, Skype for Business, SkySwitch, ActivePBX, Cisco PBX, ShoreTel Sky, ShoreTel, Nextiva, Netsapiens, Avaya Aura, Avaya Communication Manager, Dialpad, Evolve IP, Broadsoft), Corporate Site (www.tenfold.com), Chrome Extension, API, Dashboard, and CRM Integrations (Bullhorn, Connectwise, Desk.com, HubSpot, Infor, Infusionsoft, Microsoft Dynamics, Microsoft Office 365, Netsuite, Oracle, Salesforce, ServiceNow, SugarCRM, Zendesk, SAP).